What's your return policy?

We offer a 6-month return policy and satisfaction guarantee.

At Flooret, we are committed to delivering the highest quality products and providing the best sampling and shopping experience. We are confident you will love your floors. In the unlikely event of product defects, our industry-leading warranties provide you full coverage (please refer to the specific warranty for your floor).

If you receive your order and decide you do not want your floor for any reason, we will arrange to have the product picked up and returned to us. If returned within 6 months, you will receive a complete refund on your flooring, minus the full cost to ship the product back.

Please note that on your original order you will receive a discounted flat-rate shipping charge, which is not the actual cost of shipping. For your return, you may use your own shipping provider, or we can arrange return shipping using our rates.

To qualify for a return, flooring cannot be installed, cut, damaged, opened, repackaged, or altered in any way. Flooring must have been properly stored in normal living conditions, between 32° - 110°F, and not have been exposed to the elements. 

NOTE: Original shipping and delivery charges are NOT refundable under any circumstances. All returns must be first authorized by Flooret.

Read our official return policy here for additional details.