What should I know about warranties?

In short, while it is always best to make sure you have some kind of warranty, take those multi-decade warranties with a grain of salt. What will ultimately determine how long your floor lasts is the quality of its specifications.

Here at Flooret, we make a big fuss about how the flooring industry treats warranties, and unfortunately vinyl is no different.

Key points to understand about all flooring warranties:

  1. Labor costs for removal and replacement are NEVER included! This is probably the biggest item to note when considering your warranty. Keep in mind that especially with vinyl, professional installation is a large percentage of your total job cost.
  2. Flooring warranties only cover the flooring that needs replacement. So if 10 sq ft in your entrance gets damaged, you will only have 10 sq ft of replacement product sent to you.
  3. Warranties are virtually never transferable. They also usually require the original proof of purchase and must be filed through the original retailer. Going directly to the brand manufacturer will result in refusal to honor your warranty, even if the retailer you purchased through is no longer in business.
  4. Many warranties, especially for big-box-store products, include so many exclusions that the brand has virtually unlimited power to deny any claim.
  5. Warranties always include an exclusion in the event the original product is no longer being manufactured.

This may all seem discouraging, but there are still two very tangible ways for you to gauge the quality of a product: the actual specification (in the case of vinyl, the wear-layer), and the commercial warranty. Brands get very nervous about commercial claims because heavy commercial environments can be unforgiving. Commercial projects also tend to be much larger than residential ones, so the cost of an expensive claim can be prohibitive.

In short, while it is always best to make sure you have some kind of warranty, take those multi-decade warranties with a grain of salt. What will ultimately determine how long your floor lasts is the quality of its specifications.